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Amazon.com Announces Financial Results and CEO Transition

February 02, 2021

Founder and CEO Jeff Bezos will transition to office of Executive Chair in Q3, Andy Jassy to get Chief Executive Officeholder of Amazon at that fourth dimension

SEATTLE--(Business WIRE)-- Amazon.com, Inc. (NASDAQ: AMZN) today appear financial results for its fourth quarter ended December 31, 2020.

Operating greenbacks menstruation increased 72% to $66.1 billion for the trailing twelve months, compared with $38.5 billion for the trailing twelve months ended December 31, 2019.
Free cash period increased to $31.0 billion for the trailing twelve months, compared with $25.viii billion for the trailing twelve months concluded December 31, 2019.
Complimentary cash flow less principal repayments of finance leases and financing obligations increased to $xx.3 billion for the trailing twelve months, compared with $xvi.ii billion for the trailing twelve months ended December 31, 2019.
Complimentary cash flow less equipment finance leases and primary repayments of all other finance leases and financing obligations increased to $21.four billion for the trailing twelve months, compared with $12.v billion for the trailing twelve months ended December 31, 2019.
Mutual shares outstanding plus shares underlying stock-based awards totaled 518 one thousand thousand on Dec 31, 2020, compared with 512 million 1 year ago.

Fourth Quarter 2020

Net sales increased 44% to $125.6 billion in the fourth quarter, compared with $87.4 billion in quaternary quarter 2019. Excluding the $i.vii billion favorable touch on from year-over-twelvemonth changes in foreign exchange rates throughout the quarter, net sales increased 42% compared with 4th quarter 2019.
Operating income increased to $6.nine billion in the quaternary quarter, compared with operating income of $iii.9 billion in fourth quarter 2019.
Internet income increased to $7.two billion in the fourth quarter, or $14.09 per diluted share, compared with net income of $3.3 billion, or $6.47 per diluted share, in fourth quarter 2019.

Full Year 2020

Net sales increased 38% to $386.1 billion, compared with $280.5 billion in 2019. Excluding the $1.iv billion favorable bear upon from year-over-twelvemonth changes in foreign exchange rates throughout the yr, net sales increased 37% compared with 2019.
Operating income increased to $22.9 billion, compared with operating income of $14.five billion in 2019.
Net income increased to $21.3 billion, or $41.83 per diluted share, compared with net income of $eleven.6 billion, or $23.01 per diluted share, in 2019.

Amazon is as well announcing today that Jeff Bezos volition transition to the role of Executive Chair in the third quarter of 2021 and Andy Jassy will become Main Executive Officeholder at that time.

"Amazon is what it is because of invention. We exercise crazy things together then make them normal. Nosotros pioneered customer reviews, 1-Click, personalized recommendations, Prime number's insanely-fast aircraft, Just Walk Out shopping, the Climate Pledge, Kindle, Alexa, marketplace, infrastructure deject computing, Career Choice, and much more," said Jeff Bezos, Amazon founder and CEO. "If you do it right, a few years later a surprising invention, the new affair has go normal. People yawn. That yawn is the greatest compliment an inventor can receive. When you look at our fiscal results, what you're actually seeing are the long-run cumulative results of invention. Right now I see Amazon at its virtually inventive ever, making it an optimal time for this transition."

Highlights

Investing in Employee Safety and Providing Skilful Jobs

Amazon is working to ensure that its front-line employees receive vaccines as shortly as possible. The visitor is closely monitoring the availability of COVID-19 vaccines worldwide, advocating on behalf of its employees, and working in partnership with global medical experts, governments, and health providers to accelerate vaccination programs.
Amazon continues to ramp upward its in-business firm COVID-19 testing plan as part of its investments to keep front-line employees prophylactic. More than than 700 employees are now tested every hr, and Amazon's dedicated COVID-19 labs have processed more than than one 1000000 tests globally.
Amazon recognized front-line employees by investing $2.5 billion in additional pay in 2020. This is on superlative of the company's industry-leading starting wage of at least $fifteen an hour, which is double the federal minimum wage. All full-time employees besides receive healthcare and full benefits from their first day on the job.
Amazon received the Lee Anderson Veteran and Military Spouse Employment Award for excellence in hiring, training, and retaining veterans, transitioning service members, and military spouses. Amazon employs more than 40,000 veterans and armed services spouses beyond the U.S.

Supporting Communities

Amazon appear a new Housing Equity Fund, a $2 billion commitment to preserve and create over 20,000 affordable housing units in Washington State'south Puget Audio region; Arlington, Virginia; and Nashville, Tennessee. The Fund provides below-market loans and grants to housing partners, public agencies, and minority-led organizations. Information technology started with initial investments totaling $567 million for ii,300 affordable apartment homes.
Amazon announced plans to provide gratis cloud skills preparation to 29 million people around the world by 2025, as it continues to invest in upskilling and career development for its customers and employees. The AWS-designed programs range from self-paced online courses to intensive upskilling programs that assistance participants build new careers in the technology manufacture. This expands on Amazon'due south Upskilling 2025 initiative, a $700 meg delivery to upskill 100,000 U.S. employees by helping them transition into high-demand, high-paying jobs, also every bit Career Choice, a program that pre-pays tuition for employees looking to earn degrees in in-demand fields.
Amazon unveiled plans for the second stage of construction for its headquarters in Arlington, Virginia. Amazon plans to build 2.8 million square feet of office space as part of its delivery to create 25,000 jobs and invest $ii.5 billion in the community over the next decade. The project will create more than than 2.5 acres of open space for the local community, run on renewable free energy, and bring retail and other services to local residents.
Amazon in the UK expanded its long-standing partnership with nonprofit Magic Breakfast to achieve more than children at risk of hunger. In addition to existence a pregnant financial donor, Amazon distributed more than than two million complimentary, healthy breakfasts to children studying at home due to COVID-19 who would usually receive these meals at school.
In the Britain, Amazon delivered more than six million COVID-19 testing kits complimentary of charge, in support of the government's COVID-19 testing program.
Globally, Amazon has donated over 65,000 Echo devices, Burn Tablets, and other devices throughout the COVID-xix crisis to organizations that support frontline workers and first responders, and to help keep patients, students, and communities impacted by the pandemic continued.
In support of Globe AIDS Day and Giving Tuesday, Amazon announced the limited-edition (repeat)^RED. Available in the all-new spherical design, (echo)^RED offers premium sound and a built-in smart domicile hub. Amazon will donate $x of every (repeat)^RED sale to support (RED)'south fight confronting AIDS and COVID-19 in sub-Saharan Africa. Customers can also donate to (RED)'s fight against the COVID-19 and HIV/AIDS pandemics on any Alexa-enabled device by only proverb, "Alexa, donate to RED."
Band announced a new program with Habitat for Humanity, a global nonprofit that shares Band'south commitment to help brand homes and neighborhoods safer, including a donation of $1 million worth of Ring Video Doorbells to provide Habitat homeowners with added peace of mind.

Protecting the Planet

Amazon became the earth'due south largest corporate purchaser of renewable energy, taking another step in its journeying to be net-zero carbon by 2040. The company is investing in the building of 26 new utility-scale wind and solar projects in Australia, French republic, Germany, Italy, Due south Africa, Sweden, the U.k., and the U.S., bringing Amazon's total number of renewable energy projects to 127. Amazon's investments will supply its operations with more than 18,000 gigawatt hours (GWh) of renewable energy annually, helping put the company on a path to achieve 100% renewable energy by 2025, five years alee of the initial 2030 target.
Thirty-ane organizations take signed The Climate Pledge, a commitment co-founded by Amazon and Global Optimism to achieve net-zip carbon past 2040. 20 of those companies signed The Climate Pledge concluding quarter: Atos, Boom Supersonic, Brooks, Cabify, Canary Wharf Group, Coca-Cola European Partners, ERM, Groupe SEB France, Harbour Air, Henkel, ITV, JetBlue, Microsoft, Neste, Rivian, Rubicon, Signify, Uber, Unilever, and Vaude.
Amazon joined the Food Loss and Waste material 2030 Champions group, an endeavor by the U.S. Environmental Protection Agency and Department of Agriculture to reduce food loss and waste inside U.Due south. company operations by 50% by 2030.
Amazon expanded Climate Pledge Friendly, a program to help customers observe and shop for more sustainable products, in five countries across Europe. The program launched with over 40,000 Climate Pledge Friendly products in France, Federal republic of germany, Italy, Spain, and the Britain.

Empowering Pocket-sized and Medium-Sized Businesses

The 2020 vacation flavor was the best e'er for independent businesses selling on Amazon—nearly all of which are small and medium-sized businesses—with worldwide sales growing over 50% compared to the same menstruation in 2019. Sellers surpassed $4.8 billion in worldwide sales from Blackness Friday through Cyber Mon, growing nearly 60% from the previous year. During the holiday season as a whole, small and medium-sized businesses in the U.S. sold virtually ane billion products in Amazon's store.
Since the outset of the COVID-19 pandemic, Amazon has incurred more than than $five billion in operational costs on behalf of independent businesses selling in Amazon's store, and expects to invest billions more than through 2021. In 2020, Amazon increased square footage across its fulfillment and logistics network by 50%, dedicated 60% of fulfillment center capacity to seller products, and postponed almanac selling fee adjustments until June 2021.
Every bit part of the AWS Activate plan, Amazon provided more than $1 billion in AWS credits during 2020 to help early phase startups launch their businesses and accelerate their growth. With this assistance, startups are using scalable, reliable, and secure cloud services similar compute, storage, database, analytics, Internet of Things, machine learning, and many others from AWS to calibration their businesses.
Amazon launched small business accelerator programs across Europe to help entrepreneurs and small businesses succeed in the digital world. These programs offer costless access to online training, expert advice, live events, and services, and they include the Amazon Small Concern Accelerator in the Britain, Quickstart-Online in Frg, Despega in Espana, Accelera con Amazon in Italy, and Accelerateur du Numerique in French republic. The programs are delivered in collaboration with associations and universities, and they have already supported tens of thousands of pocket-sized businesses.
In December, Amazon India hosted Small Business 24-hour interval, an event to increase visibility and sales for entrepreneurs and minor businesses selling in Amazon's store. Over 55,000 sellers from over 4,000 Postal Alphabetize Codes benefitted from Small Business Day, and over 1,500 sellers had their highest e'er solar day of sales on Amazon.
In 2020, thousands of contained authors earned more than than $50,000 through Kindle Straight Publishing, with more than than ane,000 authors surpassing $100,000 in royalties.
In 2020, authors using Amazon'south cocky-publishing service Kindle Directly Publishing (KDP) earned more than $370 one thousand thousand in royalties from their participation in Kindle Unlimited. KDP authors take earned more than than $one.5 billion from participation in Kindle Unlimited since 2014.

Shopping and Entertainment

Cheers to customers, employees, and selling partners, Amazon had a record-breaking holiday flavour, delivering more than a billion toys, dwelling house, fashion, electronics, dazzler, and personal intendance products to customers worldwide.
Amazon Chemist's launched in the U.South., bringing prescription medications to customers' doorsteps. Customers tin now scan medications, create a secure pharmacy profile, and request or manage prescriptions on Amazon.com. Prime members receive unlimited, free two-day delivery on Amazon Pharmacy orders with their membership.
Amazon launched a new Amazon Prime number prescription savings benefit, which brings pharmacy savings to customers who pay without insurance and can exist used at fifty,000 participating pharmacies nationwide.
Amazon Fashion introduced Fabricated For You, a way for customers to design custom T-shirts to their verbal measurements and mode preferences. For but $25, U.S. shoppers can customize a T-shirt's fit, fabric, color, sleeve length, shirt length, neckline, and back-neck characterization.
Amazon India'southward Great Indian Festival shopping event focused on enabling the revival of small and medium-sized businesses and helping customers, even in remote areas of the country, shop safely and conveniently from their homes. During the month-long effect, customers purchased items from over 110,000 sellers, the majority of whom were from rural towns.
Hudson, a travel experience leader with over 1,000 stores beyond North America, announced information technology volition use Amazon'due south Just Walk Out engineering science in select travel convenience stores. Just Walk Out engineering enables shoppers to enter a store, grab what they want, and just go. The first Hudson shop with Just Walk Out applied science is planned to open in early 2021 at Dallas Love Field Aerodrome, with boosted stores coming later this year.
Amazon Fresh grocery stores expanded into vii new communities in the U.S.: Irvine, CA; Ladera Heights, CA; Naperville, IL; North Hollywood, CA; Northridge, CA; Schaumburg, IL; and Whittier, CA. To support the continued growth, Amazon is hiring thousands of grocery associates across Chicagoland, the greater Los Angeles surface area, and Seattle.
Amazon was identified as the best overall grocery retailer by dunnhumby Retailer Preference Alphabetize that ranks the summit 57 grocery retailers in the U.S. based on an annual survey of ten,000 U.S. households. The survey also placed Amazon at the top of the list for client safety ratings.
Amazon Music signed an agreement to acquire innovative podcast publisher, Wondery. Through this conquering, Amazon Music aims to advance the growth and evolution of podcasts by bringing creators, hosts, and immersive experiences to even more listeners across the globe. Wondery will be able to provide more loftier-quality, innovative content, continuing their mission of bringing a world of entertainment and knowledge to their audiences, wherever they heed. The acquisition is not yet closed and is subject to customary closing weather condition.
Prime Video continues to launch Amazon Original series and movies globally. Amazon Original moving picture Borat Subsequent Moviefilm, starring Sacha Baron Cohen, generated tens of millions of customer streams globally on opening weekend. Other popular Amazon Original movies include Uncle Frank, Sylvie'southward Love, Audio of Metal, and I'grand Your Woman. Prime Video members besides enjoyed new and returning Amazon Original serial and specials such as What the Constitution Means to Me, Utopia, Truth Seekers, The Pack, Pocket-size Axe, The Wilds, The Expanse, Yearly Departed, and the final season of Vikings. Internationally, locally produced Amazon Originals debuting included FERRO (Italy), El Cid (Spain), The Challenge: ETA (Spain), BILD.Macht.Deutschland? (Federal republic of germany), Binge Reloaded (Germany), Truth Seekers (UK), The Yard Tour: A Massive Hunt (UK), All or Null: Tottenham Hotspur (UK), The Bachelorette (Nihon), Mirzapur (India), and Locas por el Cambio (United mexican states).
The fourth quarter marked Prime number Video'due south strongest viewership for live sports globally. In the U.S., Prime Video'south exclusive coverage of the San Francisco 49ers vs. Arizona Cardinals game on December 26 drew an estimated 11.2 million total viewers and delivered the highest digital boilerplate-minute-audience e'er for an NFL regular season game. In the UK, the number of customers tuning into live Premier League football grew for the second season equally millions watched 22 alive and sectional matches on Prime Video. In addition, millions of Prime members streamed live, international rugby for the beginning-e'er Fall Nations Cup tournament; and in India, Prime Video announced its first foray into live sports, with the acquisition of India territory rights for New Zealand Cricket through 2025-26.
Amazon Studios announced deals for upcoming Prime number Video series and movies, including the Eddie Tater comedy Coming 2 America, which premieres in March on Prime Video globally and an unscripted docuseries and new coming-of-age serial based on Jessica Simpson'southward best-selling memoir Open Volume.

Amazon Devices and Services

Amazon appear that Fire TV now reaches more than 50 one thousand thousand monthly agile users around the world. Amazon also secured new content deals with premium streaming providers, including HBO Max, discovery+, and Xfinity in the U.S.; Disney+ in Mexico and Brazil; Now TV in the UK; and CANAL+ in French republic. The new Fire TV Experience released globally includes a redesigned Home Screen, Profiles, and a new voice-first feel with Alexa to easily discover content.
Zoox revealed the get-go expect at their fully functional, electrical, autonomous vehicle, which features bi-directional driving and is capable of speeds upwards to 75 miles per hour.
Amazon appear Alexa Custom Assistant, a new service that lets device makers, auto makers, and service providers create custom-branded vox assistants that are powered past and work in cooperation with Alexa. The Alexa Custom Banana can be built into automobiles and consumer electronics, including smart displays, speakers, set top boxes, fitness devices, and more, providing a complete, managed voice solution that substantially reduces cost, complication, and fourth dimension to market.
Amazon connected to brand progress on Project Kuiper, a low world orbit satellite constellation that volition increase broadband access for unserved and underserved communities around the world. In December, the team revealed designs for the Ka-ring phased array antenna that volition be used in its customer terminal. The antenna is smaller and lighter than legacy designs, allowing Amazon to produce a customer concluding that is more than affordable and easier to install.
Band introduced full general availability of its new Mailbox Sensor to customers, launched Customizable Motion Zones for all battery-powered Ring Video Doorbells and Security Cameras, and became the start major smart habitation security company to offer Video Stop-to-Cease Encryption. Additionally, Ring announced Ring Video Doorbell Wired, its smallest doorbell nevertheless, and availability of the Ring Alarm in Spain.
Amazon took another step toward making interactions with Alexa more natural, and skills more than discoverable, by introducing a new capability that infers customers' latent goals—goals that are implicit in customer requests just not directly expressed—and seamlessly transitions to a relevant skill without requiring the proper name of the skill, or repeating the same information across skills.
Cardinal by Amazon's In-Garage Commitment service expanded to tens of millions of Prime members in over 4,000 cities in the U.South., enabling them to savor free, contactless, and secure package delivery conveniently inside their garage to proceed packages safe.
Amazon appear the first Alexa born commercial trucking integration in Volvo Trucks in the EU; the first integration in Brazil with BMW'south BMWi and MINI cars; and new vehicle launches with Dodge Durango, Chrysler Pacifica, Fiat 500 electric, and Acura MDX. Additionally, new Alexa integrations were appear at the Consumer Electronics Show (CES), including Harman, Intel, Lenovo, TP-Link, Rise Gardens, and more.
Alexa added Netflix to its global roster of streaming service providers for Repeat Show customers, giving them more at-habitation entertainment options. Amazon as well added podcast back up to Alexa from services like Amazon Music, Apple, and Spotify in more countries around the earth.
Alexa became more multilingual, allowing members of a household to interact with Alexa in ii different languages without needing to change the settings. In the U.S., multilingual mode allows bilingual customers to code-switch from English to Castilian, and vice versa. Amazon besides launched multilingual way in new languages and countries including Germany, Espana, France, Italian republic, and Nippon.
Amazon added new Alexa features that make customers' daily lives more convenient, including the ability to share a shopping list with Alexa contacts by voice, video calling on Fire Boob tube, and new Alexa Routines on Fire Telly.

Amazon Spider web Services

AWS announced significant customer momentum during the quarter with new commitments and migrations spanning major industries, including financial services with JPMorgan Chase, Itaú Unibanco (Latin America's largest bank), Standard Chartered Banking concern, and Nationwide; media and entertainment with Metro-Goldwyn-Mayer (MGM), Thomson Reuters, and ViacomCBS; engineering science with Arm and Twitter; travel with Boom Engineering, Inc. (Boom Supersonic) and Star Brotherhood (the world's largest airline alliance); retail and due east-commerce with Mercado Libre (Latin America's largest online commerce and payments provider) and Zalando (Europe's largest online fashion and lifestyle platform); ability and utilities with Siemens Smart Infrastructure (a Siemens AG concern group that focuses on energy distribution and intelligent buildings); and automotive with The BMW Grouping, too as a multi-yr, global understanding to develop and marketplace BlackBerry'south Intelligent Vehicle Data Platform, IVY.
At AWS re:Invent, Amazon's ninth-annual learning briefing for the global deject calculating and information technology communities, AWS attracted over 570,000 registered attendees and announced 180 new services and features, including:
- The manufacture's first deject-based Mac instances (EC2 Mac instances for Amazon Rubberband Compute Cloud) that enable customers to develop, scale, and run macOS workloads in AWS.
- 5 new services that button the envelope on price performance and extend Amazon EC2's lead as the broadest and deepest portfolio of compute instances in the cloud, including Graviton2-powered C6gn instances that provide 40% improve toll performance for networking and compute-intensive workloads over comparable current generation x86-based instances, AMD-powered G4ad Graphics Processing Unit (GPU) instances that offer the manufacture's all-time price performance for graphics-intensive applications, M5zn instances that deliver the fastest Intel Xeon Scalable processors in the cloud, Intel-powered D3/D3en instances that offer the highest storage chapters for local HDD storage in the cloud, and memory-optimized R5b instances that deliver the fastest block storage functioning available for Amazon EC2.
- Nine new capabilities for Amazon SageMaker that make it fifty-fifty easier for developers and data scientists to fix, build, railroad train, deploy, and manage car learning models.
- Five new services for industrial customers that use motorcar learning to better operational efficiency, quality control, security, and workplace safe. Amazon Monitron and Amazon Lookout for Equipment utilize sensor data to enable predictive maintenance. The AWS Panorama Appliance and SDK use computer vision to improve product quality and workplace rubber. And, Amazon Lookout for Vision uses calculator vision to spot anomalies and flaws in products and processes.
- Amazon HealthLake, a HIPAA-eligible service, enables healthcare organizations to aggregate all their information from disparate locations in various formats, transform that data into a consistent format, store it, and provide easy means to clarify that data in AWS.
- 5 new capabilities for AWS'southward rapidly-growing contact center service, Amazon Connect, that significantly improve contact center agents' productivity and customers' experiences.
- AQUA (Advanced Query Accelerator) for Amazon Redshift provides an innovative new hardware-accelerated cache that delivers up to 10x better query performance than any other cloud information warehouse.
- AWS Glue Elastic Views lets developers easily build materialized views that automatically combine and replicate information beyond storage, data warehouses, and databases.
- Amazon QuickSight Q delivers a auto learning-powered adequacy for Amazon QuickSight that lets users type questions nigh their business data in tongue and receive highly accurate answers in seconds.
- Amazon EBS io2 Block Express volumes deliver the get-go storage area network (SAN) built for the deject, with up to 256,000 input/output operations per second (IOPS), iv,000 MB/2nd throughput, and 64 TB of chapters.
- Amazon EBS Gp3 volumes give customers the ability to provision additional IOPS and throughput performance independent of storage chapters, provide up to 4x superlative throughput, and are priced 20% lower per GB than the previous general purpose EBS volumes.
- 4 new container services to help customers develop, deploy, and calibration mod applications in the cloud and on-premises: Amazon Rubberband Container Service (ECS) Anywhere and Amazon Rubberband Kubernetes Service (EKS) Anywhere enable customers to run Amazon ECS and Amazon EKS in their own data centers, AWS Proton automates container and serverless awarding evolution and deployment, and Amazon Elastic Container Registry (Amazon ECR) Public provides developers an easy and highly available style to share and deploy container software publicly.
- The adjacent version of Aurora Serverless, Aurora Serverless v2, scales to hundreds of thousands of database transactions in a fraction of a 2d, delivering up to 90% cost savings compared to provisioning infrastructure for peak capacity.
- Babelfish for Aurora PostgreSQL provides a new capability for Amazon Aurora that allows database customers to run SQL Server applications directly on Amazon Aurora PostgreSQL with fiddling to no code changes (likewise, a new open up source Babelfish for PostgreSQL will be available for all PostgreSQL database users in 2021).
- Two new observability services for containers, IoT, and operational data, Amazon Managed Service for Prometheus and Amazon Managed Service for Grafana, built on popular open source projects to help customers monitor and visualize mod applications at scale.
AWS continued to expand its infrastructure footprint around the world, announcing the AWS Asia Pacific (Hyderabad) Region, available by mid-2022, and the AWS Europe (Zurich) Region and AWS Asia Pacific (Melbourne) Regions, available in the 2d half of 2022. AWS provides 77 Availability Zones (AZs) within 24 geographic regions, with announced plans for xviii more Availability Zones in 6 more AWS Regions, including regions in Indonesia, Nihon, and Espana, also as the recently pre-announced regions in Republic of india, Switzerland, and Commonwealth of australia.
New AWS Local Zones in Boston, Houston, and Miami place AWS infrastructure close to end users in metropolitan centers, so customers can access low-latency compute, storage, and database services without needing to provision or maintain datacenter space. AWS too announced the availability of AWS Local Zones in 12 boosted cities (Atlanta, Chicago, Dallas, Denver, Kansas City, Las Vegas, Minneapolis, New York, Philadelphia, Phoenix, Portland, and Seattle) coming in 2021.
AWS announced ii new smaller AWS Outposts form factors (1U and 2U servers) that give customers access to AWS on-bounds in space-constrained locations, such as branch offices, factories, hospitals, cell towers, or retail stores.
AWS appear the full general availability of Amazon EC2 P4d instances, the side by side generation of accelerated computing instances powered by NVIDIA A100 Tensor Core GPUs and AWS petabit-scale networking. P4d instances provide up to 3x faster time to train and 60% lower cost than previous generation instances for car learning training and high-performance computing in the cloud. EC2 P4d instances are besides the only instances in the cloud to feature UltraCluster capability, enabling customers to scale to 2x the computing power as any other cloud provider.
AWS announced AWS Trainium, an AWS-designed machine learning training chip that will evangelize the most cost-effective training in the cloud. AWS Trainium will deliver the nigh teraflops of any machine learning training instance in the cloud, support all major frameworks (including TensorFlow, PytTorch, and MXnet), and use the same Neuron SDK used past AWS Inferentia (an AWS-designed chip for machine learning inference acceleration), making it easy for customers to go started training quickly with AWS Trainium. AWS Trainium is coming to Amazon EC2 and Amazon SageMaker in the second one-half of 2021.

Financial Guidance

The following forward-looking statements reflect Amazon.com's expectations as of February 2, 2021, and are subject area to substantial dubiety. Our results are inherently unpredictable and may be materially affected by many factors, such as fluctuations in strange exchange rates, changes in global economical weather and client spending, world events, the rate of growth of the Internet, online commerce, and cloud services, and the various factors detailed below. This guidance reflects our estimates every bit of February 2, 2021 regarding the touch of the COVID-19 pandemic on our operations, including those discussed above, and is highly dependent on numerous factors that we may not exist able to predict or control, including: the duration and scope of the pandemic, including whatsoever recurrence; deportment taken past governments, businesses, and individuals in response to the pandemic; the impact of the pandemic on global and regional economies and economic activity, workforce staffing and productivity, and our significant and continuing spending on employee rubber measures; our ability to go on operations in affected areas; and consumer need and spending patterns, as well as the effects on suppliers, creditors, and 3rd-party sellers, all of which are uncertain. This guidance also assumes the impacts on consumer demand and spending patterns, including impacts due to concerns over the current economic outlook, will be in line with those experienced during the first quarter of 2021 to engagement, and the additional assumptions prepare along below. However, it is non possible to determine the ultimate impact on our operations for the first quarter of 2021, or whether other currently unanticipated direct or indirect consequences of the pandemic are reasonably likely to materially affect our operations.

Get-go Quarter 2021 Guidance

Net sales are expected to be betwixt $100.0 billion and $106.0 billion, or to grow betwixt 33% and 40% compared with kickoff quarter 2020. This guidance anticipates a favorable impact of approximately 300 ground points from foreign substitution rates.
Operating income is expected to exist between $3.0 billion and $half dozen.five billion, compared with $four.0 billion in first quarter 2020. This guidance assumes approximately $ii.0 billion of costs related to COVID-19.
This guidance assumes, amidst other things, that no boosted business organization acquisitions, investments, restructurings, or legal settlements are concluded.

A conference call will be webcast live today at two:30 p.m. PT/five:thirty p.m. ET, and will be available for at least three months at amazon.com/ir. This call will contain forward-looking statements and other fabric information regarding the Visitor'southward financial and operating results.

These forward-looking statements are inherently difficult to predict. Actual results could differ materially for a variety of reasons, including, in add-on to the factors discussed above, the amount that Amazon.com invests in new business opportunities and the timing of those investments, the mix of products and services sold to customers, the mix of internet sales derived from products equally compared with services, the extent to which we owe income or other taxes, competition, management of growth, potential fluctuations in operating results, international growth and expansion, the outcomes of claims, litigation, regime investigations, and other proceedings, fulfillment, sortation, delivery, and data center optimization, risks of inventory management, variability in demand, the degree to which the Company enters into, maintains, and develops commercial agreements, proposed and completed acquisitions and strategic transactions, payments risks, and risks of fulfillment throughput and productivity. Other risks and uncertainties include, amid others, risks related to new products, services, and technologies, organisation interruptions, government regulation and tax, and fraud. In addition, boosted or unforeseen effects from the COVID-19 pandemic and the global economic climate may give rising to or amplify many of these risks. More information well-nigh factors that potentially could affect Amazon.com's financial results is included in Amazon.com's filings with the Securities and Exchange Commission ("SEC"), including its most recent Almanac Report on Form 10-Grand and subsequent filings.

Our investor relations website is amazon.com/ir and we encourage investors to apply it every bit a way of easily finding data about united states. We promptly brand bachelor on this website, free of charge, the reports that we file or replenish with the SEC, corporate governance information (including our Code of Business organization Deport and Ideals), and select press releases, which may incorporate material information about us, and y'all may subscribe to be notified of new information posted to this site.

About Amazon

Amazon is guided past four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment past Amazon, AWS, Kindle Direct Publishing, Kindle, Burn tablets, Fire Television, Amazon Repeat, and Alexa are some of the products and services pioneered past Amazon. For more information, visit amazon.com/nigh and follow @AmazonNews.

AMAZON.COM, INC.
Consolidated Statements of Cash Flows
(in millions)
(unaudited)

	Three Months Ended December 31,						Twelve Months Ended December 31,
	2019			2020			2019			2020


CASH, Greenbacks EQUIVALENTS, AND RESTRICTED CASH, Beginning OF PERIOD	$	23,554		$	30,202		$	32,173		$	36,410
OPERATING ACTIVITIES:
Internet income	three,268			vii,222			11,588			21,331
Adjustments to reconcile net income to net greenbacks from operating activities:
Depreciation and amortization of belongings and equipment and capitalized content costs, operating charter avails, and other	vi,170			vii,618			21,789			25,251
Stock-based compensation	1,840			two,562			6,864			9,208
Other operating expense (income), net	50			(487		)	164			(71		)
Other expense (income), net	(494		)	(1,327		)	(249		)	(2,582		)
Deferred income taxes	185			(1,636		)	796			(554		)
Changes in operating assets and liabilities:
Inventories	(i,516		)	329			(3,278		)	(2,849		)
Accounts receivable, net and other	(three,906		)	(4,560		)	(vii,681		)	(8,169		)
Accounts payable	x,683			xiii,249			8,193			17,480
Accrued expenses and other	2,894			7,127			(1,383		)	5,754
Unearned revenue	485			333			1,711			1,265
Net cash provided by (used in) operating activities	19,659			30,430			38,514			66,064
INVESTING ACTIVITIES:
Purchases of property and equipment	(5,312		)	(14,824		)	(sixteen,861		)	(40,140		)
Proceeds from belongings and equipment sales and incentives	1,371			1,629			4,172			5,096
Acquisitions, net of cash acquired, and other	(777		)	(380		)	(ii,461		)	(2,325		)
Sales and maturities of marketable securities	7,626			17,338			22,681			50,237
Purchases of marketable securities	(6,444		)	(20,801		)	(31,812		)	(72,479		)
Net cash provided by (used in) investing activities	(3,536		)	(17,038		)	(24,281		)	(59,611		)
FINANCING ACTIVITIES:
Proceeds from short-term debt, and other	680			2,434			1,402			half dozen,796
Repayments of short-term debt, and other	(815		)	(2,291		)	(1,518		)	(half dozen,177		)
Proceeds from long-term debt	418			531			871			10,525
Repayments of long-term debt	(ane,050		)	(113		)	(i,166		)	(1,553		)
Principal repayments of finance leases	(2,780		)	(two,368		)	(9,628		)	(ten,642		)
Main repayments of financing obligations	(24		)	(nine		)	(27		)	(53		)
Internet cash provided past (used in) financing activities	(3,571		)	(i,816		)	(x,066		)	(i,104		)
Foreign currency issue on cash, cash equivalents, and restricted cash	304			599			lxx			618
Internet increase (decrease) in cash, cash equivalents, and restricted greenbacks	12,856			12,175			4,237			v,967
Cash, CASH EQUIVALENTS, AND RESTRICTED CASH, END OF Catamenia	$	36,410		$	42,377		$	36,410		$	42,377
SUPPLEMENTAL Greenbacks FLOW Data:
Greenbacks paid for interest on debt	$	155		$	201		$	875		$	916
Cash paid for operating leases	941			1,201			3,361			4,475
Greenbacks paid for interest on finance leases	166			128			647			612
Greenbacks paid for interest on financing obligations	xix			31			39			102
Cash paid for income taxes, net of refunds	188			420			881			1,713
Assets acquired under operating leases	2,476			four,347			7,870			16,217
Holding and equipment acquired nether finance leases	4,182			ii,695			13,723			11,588
Holding and equipment acquired nether build-to-arrange arrangements	252			ane,039			i,362			2,267

AMAZON.COM, INC.
Consolidated Statements of Operations
(in millions, except per share information)
(unaudited)

	Three Months Ended December 31,						Twelve Months Ended December 31,
	2019			2020			2019			2020


Net product sales	$	50,542		$	71,056		$	160,408		$	215,915
Net service sales	36,895			54,499			120,114			170,149
Total internet sales	87,437			125,555			280,522			386,064
Operating expenses:
Cost of sales	53,977			79,284			165,536			233,307
Fulfillment	12,192			eighteen,474			twoscore,232			58,517
Technology and content	9,740			12,049			35,931			42,740
Marketing	six,172			7,403			xviii,878			22,008
General and administrative	1,412			1,968			5,203			6,668
Other operating expense (income), internet	65			(496		)	201			(75		)
Full operating expenses	83,558			118,682			265,981			363,165
Operating income	3,879			6,873			xiv,541			22,899
Interest income	211			100			832			555
Interest expense	(455		)	(414		)	(one,600		)	(i,647		)
Other income (expense), net	418			i,206			203			2,371
Total non-operating income (expense)	174			892			(565		)	1,279
Income earlier income taxes	four,053			7,765			xiii,976			24,178
Provision for income taxes	(786		)	(566		)	(2,374		)	(2,863		)
Disinterestedness-method investment action, cyberspace of tax	1			23			(xiv		)	16
Net income	$	3,268		$	7,222		$	11,588		$	21,331
Basic earnings per share	$	half dozen.58		$	14.38		$	23.46		$	42.64
Diluted earnings per share	$	half-dozen.47		$	xiv.09		$	23.01		$	41.83
Weighted-average shares used in computation of earnings per share:
Basic	496			502			494			500
Diluted	505			513			504			510

AMAZON.COM, INC.
Consolidated Statements of Comprehensive Income
(in millions)
(unaudited)

	3 Months Ended December 31,						Twelve Months Ended December 31,
	2019			2020			2019			2020


Cyberspace income	$	3,268		$	7,222		$	xi,588		$	21,331
Other comprehensive income (loss):
Net change in foreign currency translation adjustments:
Strange currency translation adjustments, internet of taxation of $ane, $(34), $(5) and $(36)	447			820			78			561
Reclassification aligning for foreign currency translation included in "Other operating expense (income), net," net of revenue enhancement of $0, $0, $29 and $0	—			—			(108		)	—
Net strange currency translation adjustments	447			820			(30		)	561
Cyberspace change in unrealized gains (losses) on available-for-sale debt securities:
Unrealized gains (losses), net of taxation of $1, $(12), $(12) and $(83)	(ii		)	34			83			273
Reclassification adjustment for losses (gains) included in "Other income (expense), net," net of tax of $0, $3, $0 and $8	(ii		)	(v		)	(4		)	(28		)
Net unrealized gains (losses) on available-for-sale debt securities	(4		)	29			79			245
Total other comprehensive income (loss)	443			849			49			806
Comprehensive income	$	3,711		$	8,071		$	11,637		$	22,137

AMAZON.COM, INC.
Segment Information
(in millions)
(unaudited)

	Iii Months Ended Dec 31,						Twelve Months Ended December 31,
	2019			2020			2019			2020


North America
Net sales	$	53,670		$	75,346		$	170,773		$	236,282
Operating expenses	51,770			72,400			163,740			227,631
Operating income	$	1,900		$	2,946		$	vii,033		$	viii,651

International
Cyberspace sales	$	23,813		$	37,467		$	74,723		$	104,412
Operating expenses	24,430			37,104			76,416			103,695
Operating income (loss)	$	(617	)	$	363		$	(1,693	)	$	717

AWS
Net sales	$	9,954		$	12,742		$	35,026		$	45,370
Operating expenses	vii,358			ix,178			25,825			31,839
Operating income	$	ii,596		$	3,564		$	9,201		$	xiii,531

Consolidated
Net sales	$	87,437		$	125,555		$	280,522		$	386,064
Operating expenses	83,558			118,682			265,981			363,165
Operating income	three,879			6,873			fourteen,541			22,899
Total not-operating income (expense)	174			892			(565		)	1,279
Provision for income taxes	(786		)	(566		)	(ii,374		)	(two,863		)
Equity-method investment action, net of tax	1			23			(14		)	16
Net income	$	iii,268		$	7,222		$	11,588		$	21,331

Segment Highlights:
Y/Y net sales growth:
North America	22		%	40		%	21		%	38		%
International	14			57			xiii			forty
AWS	34			28			37			xxx
Consolidated	21			44			20			38
Internet sales mix:
North America	61		%	60		%	61		%	61		%
International	27			30			27			27
AWS	12			ten			12			12
Consolidated	100		%	100		%	100		%	100		%

AMAZON.COM, INC.
Consolidated Balance Sheets
(in millions, except per share information)

	December 31, 2019			December 31, 2020
				(unaudited)
Assets
Current assets:
Greenbacks and cash equivalents	$	36,092		$	42,122
Marketable securities	eighteen,929			42,274
Inventories	20,497			23,795
Accounts receivable, net and other	twenty,816			24,542
Total current avails	96,334			132,733
Property and equipment, net	72,705			113,114
Operating leases	25,141			37,553
Goodwill	14,754			15,017
Other assets	16,314			22,778
Total avails	$	225,248		$	321,195
LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities:
Accounts payable	$	47,183		$	72,539
Accrued expenses and other	32,439			44,138
Unearned revenue	eight,190			9,708
Total electric current liabilities	87,812			126,385
Long-term lease liabilities	39,791			52,573
Long-term debt	23,414			31,816
Other long-term liabilities	12,171			17,017
Commitments and contingencies
Stockholders' disinterestedness:
Preferred stock, $0.01 par value:
Authorized shares — 500
Issued and outstanding shares — none	—			—
Mutual stock, $0.01 par value:
Authorized shares — 5,000
Issued shares — 521 and 527
Outstanding shares — 498 and 503	5			5
Treasury stock, at toll	(1,837		)	(1,837		)
Additional paid-in capital	33,658			42,865
Accumulated other comprehensive income (loss)	(986		)	(180		)
Retained earnings	31,220			52,551
Total stockholders' equity	62,060			93,404
Full liabilities and stockholders' equity	$	225,248		$	321,195

AMAZON.COM, INC.
Supplemental Fiscal Information and Business Metrics
(in millions, except per share information)
(unaudited)

	Q3 2019			Q4 2019			Q1 2020			Q2 2020			Q3 2020			Q4 2020			Y/Y % Modify
Cash Flows and Shares
Operating cash flow -- trailing twelve months (TTM)	$	35,332		$	38,514		$	39,732		$	51,220		$	55,292		$	66,064		72	%
Operating cash menses -- TTM Y/Y growth	33		%	25		%	sixteen		%	42		%	56		%	72		%	N/A
Purchases of property and equipment, cyberspace of gain from sales and incentives -- TTM	$	11,868		$	12,689		$	15,395		$	19,368		$	25,791		$	35,044		176	%
Principal repayments of finance leases -- TTM (1)	$	viii,754		$	9,628		$	x,013		$	ten,504		$	11,054		$	10,642		xi	%
Principal repayments of financing obligations -- TTM (1)	$	129		$	27		$	43		$	56		$	68		$	53		96	%
Equipment acquired under finance leases -- TTM (one) (2)	$	12,580		$	12,916		$	12,209		$	11,952		$	eleven,116		$	ix,104		(30)	%
Principal repayments of all other finance leases -- TTM (1) (3)	$	302		$	392		$	407		$	415		$	413		$	427		ix	%
Gratis cash menses -- TTM (four)	$	23,464		$	25,825		$	24,337		$	31,852		$	29,501		$	31,020		twenty	%
Free cash flow less principal repayments of finance leases and financing obligations -- TTM (1) (five)	$	14,581		$	16,170		$	14,281		$	21,292		$	xviii,379		$	xx,325		26	%
Free cash menses less equipment finance leases and principal repayments of all other finance leases and financing obligations -- TTM (1) (half-dozen)	$	10,453		$	12,490		$	11,678		$	xix,429		$	17,904		$	21,436		72	%
Mutual shares and stock-based awards outstanding	511			512			513			517			518			518			1	%
Common shares outstanding	495			498			499			501			502			503			ane	%
Stock-based awards outstanding	16			14			14			16			16			15			6	%
Stock-based awards outstanding -- % of mutual shares outstanding	3.ii		%	two.9		%	2.8		%	3.2		%	three.3		%	3.0		%	N/A
Results of Operations
Worldwide (WW) internet sales	$	69,981		$	87,437		$	75,452		$	88,912		$	96,145		$	125,555		44	%
WW net sales -- Y/Y growth, excluding F/X	25		%	21		%	27		%	41		%	36		%	42		%	N/A
WW cyberspace sales -- TTM	$	265,469		$	280,522		$	296,274		$	321,782		$	347,946		$	386,064		38	%
WW cyberspace sales -- TTM Y/Y growth, excluding F/Ten	22		%	22		%	23		%	28		%	31		%	37		%	Northward/A
Operating income	$	iii,157		$	3,879		$	iii,989		$	5,843		$	half-dozen,194		$	6,873		77	%
F/X bear upon -- favorable (unfavorable)	$	22		$	xvi		$	63		$	111		$	133		$	142		N/A
Operating income -- Y/Y growth (decline), excluding F/X	(16)		%	ii		%	(11)		%	86		%	92		%	74		%	N/A
Operating margin -- % of WW net sales	four.5		%	4.four		%	5.iii		%	vi.6		%	6.4		%	v.5		%	Northward/A
Operating income -- TTM	$	xiv,448		$	fourteen,541		$	14,109		$	16,868		$	19,905		$	22,899		57	%
Operating income -- TTM Y/Y growth (refuse), excluding F/X	32		%	16		%	(6)		%	11		%	36		%	54		%	Northward/A
Operating margin -- TTM % of WW cyberspace sales	5.4		%	5.2		%	4.8		%	five.two		%	5.7		%	5.9		%	Due north/A
Cyberspace income	$	2,134		$	3,268		$	2,535		$	5,243		$	6,331		$	7,222		121	%
Cyberspace income per diluted share	$	4.23		$	6.47		$	5.01		$	ten.30		$	12.37		$	14.09		118	%
Internet income -- TTM	$	11,347		$	eleven,588		$	ten,563		$	xiii,180		$	17,377		$	21,331		84	%
Net income per diluted share -- TTM	$	22.57		$	23.01		$	20.93		$	26.04		$	34.21		$	41.83		82	%

______________________________
(one)		On January 1, 2019, nosotros adopted accounting guidance amending the accounting for leases, which did not have a material impact on our 2019 operating results. Prior menstruation amounts were not retrospectively adjusted. Under this new guidance, leases we previously referred to as "capital leases" are at present referred to every bit "finance leases." Leases we previously referred to as "finance leases" are now referred to as "financing obligations."
(2)		For the twelve months ended December 31, 2019 and 2020, this amount relates to equipment included in "Holding and equipment acquired under finance leases" of $thirteen,723 million and $11,588 million.
(iii)		For the twelve months concluded Dec 31, 2019 and 2020, this amount relates to property included in "Main repayments of finance leases" of $9,628 one thousand thousand and $10,642 million.
(4)		Costless cash menstruum is cash flow from operations reduced by "Purchases of property and equipment, net of proceeds from sales and incentives."
(5)		Free cash flow less principal repayments of finance leases and financing obligations is complimentary cash flow reduced by "Principal repayments of finance leases" and "Principal repayments of financing obligations."
(vi)		Gratis cash flow less equipment finance leases and principal repayments of all other finance leases and financing obligations is free cash flow reduced by equipment acquired under finance leases, which is included in "Property and equipment acquired nether finance leases," chief repayments of all other finance lease liabilities, which is included in "Principal repayments of finance leases," and "Chief repayments of financing obligations."

AMAZON.COM, INC.
Supplemental Financial Information and Business concern Metrics
(in millions)
(unaudited)

	Q3 2019			Q4 2019			Q1 2020			Q2 2020			Q3 2020			Q4 2020			Y/Y % Change
Segments
North America Segment:
Net sales	$	42,638		$	53,670		$	46,127		$	55,436		$	59,373		$	75,346		forty	%
Internet sales -- Y/Y growth, excluding F/X	24		%	22		%	29		%	44		%	39		%	40		%	Northward/A
Net sales -- TTM	$	161,228		$	170,773		$	181,088		$	197,871		$	214,606		$	236,282		38	%
Operating income	$	1,282		$	1,900		$	one,312		$	2,141		$	2,252		$	2,946		55	%
F/Ten touch -- favorable (unfavorable)	$	half dozen		$	(3)		$	five		$	(4)		$	—		$	7		N/A
Operating income -- Y/Y growth (refuse), excluding F/10	(37)		%	(16)		%	(43)		%	37		%	76		%	55		%	N/A
Operating margin -- % of N America net sales	3.0		%	3.5		%	2.8		%	3.9		%	3.8		%	3.ix		%	Northward/A
Operating income -- TTM	$	7,384		$	7,033		$	6,057		$	6,634		$	7,604		$	viii,651		23	%
Operating margin -- TTM % of Due north America internet sales	four.half dozen		%	4.1		%	three.4		%	iii.4		%	iii.5		%	three.7		%	Northward/A
International Segment:
Internet sales	$	xviii,348		$	23,813		$	19,106		$	22,668		$	25,171		$	37,467		57	%
Net sales -- Y/Y growth, excluding F/10	21		%	15		%	20		%	41		%	33		%	50		%	N/A
Net sales -- TTM	$	71,740		$	74,723		$	77,637		$	83,935		$	90,758		$	104,412		40	%
Operating income (loss)	$	(386)		$	(617)		$	(398)		$	345		$	407		$	363		N/A
F/X impact -- favorable (unfavorable)	$	(34)		$	(vii)		$	(five)		$	32		$	152		$	232		Northward/A
Operating income/loss -- Y/Y growth (decline), excluding F/X	(eight)		%	(five)		%	338		%	N/A			N/A			N/A			N/A
Operating margin -- % of International net sales	(2.one)		%	(2.6)		%	(two.1)		%	1.5		%	i.6		%	i.0		%	N/A
Operating income (loss) -- TTM	$	(1,718)		$	(one,693)		$	(2,001)		$	(1,055)		$	(262)		$	717		N/A
Operating margin -- TTM % of International cyberspace sales	(two.4)		%	(2.iii)		%	(2.half dozen)		%	(1.3)		%	(0.3)		%	0.7		%	Due north/A
AWS Segment:
Net sales	$	viii,995		$	nine,954		$	x,219		$	10,808		$	11,601		$	12,742		28	%
Net sales -- Y/Y growth, excluding F/X	35		%	34		%	33		%	29		%	29		%	28		%	Northward/A
Internet sales -- TTM	$	32,501		$	35,026		$	37,549		$	39,976		$	42,582		$	45,370		30	%
Operating income	$	2,261		$	2,596		$	iii,075		$	3,357		$	3,535		$	three,564		37	%
F/X bear upon -- favorable (unfavorable)	$	50		$	26		$	63		$	83		$	(20)		$	(96)		N/A
Operating income -- Y/Y growth, excluding F/X	6		%	18		%	36		%	54		%	57		%	41		%	North/A
Operating margin -- % of AWS internet sales	25.1		%	26.1		%	30.i		%	31.1		%	thirty.5		%	28.0		%	Due north/A
Operating income -- TTM	$	8,782		$	9,201		$	10,053		$	11,289		$	12,563		$	13,531		47	%
Operating margin -- TTM % of AWS net sales	27.0		%	26.3		%	26.8		%	28.2		%	29.v		%	29.8		%	Due north/A

AMAZON.COM, INC.
Supplemental Financial Data and Business Metrics
(in millions, except employee data)
(unaudited)

	Q3 2019			Q4 2019			Q1 2020			Q2 2020			Q3 2020			Q4 2020			Y/Y % Alter
Internet Sales
Online stores (i)	$	35,039		$	45,657		$	36,652		$	45,896		$	48,350		$	66,451		46	%
Online stores -- Y/Y growth, excluding F/X	22		%	xv		%	25		%	49		%	37		%	43		%	Due north/A
Physical stores (2)	$	iv,192		$	iv,363		$	four,640		$	3,774		$	three,788		$	four,022		(eight)	%
Physical stores -- Y/Y growth, excluding F/X	(i)		%	(1)		%	8		%	(13)		%	(ten)		%	(7)		%	N/A
Third-party seller services (3)	$	13,212		$	17,446		$	14,479		$	18,195		$	twenty,436		$	27,327		57	%
Tertiary-party seller services -- Y/Y growth, excluding F/X	28		%	31		%	31		%	53		%	53		%	54		%	N/A
Subscription services (iv)	$	4,957		$	v,235		$	five,556		$	half-dozen,018		$	6,572		$	seven,061		35	%
Subscription services -- Y/Y growth, excluding F/X	35		%	32		%	29		%	30		%	32		%	34		%	N/A
AWS	$	viii,995		$	ix,954		$	10,219		$	10,808		$	eleven,601		$	12,742		28	%
AWS -- Y/Y growth, excluding F/X	35		%	34		%	33		%	29		%	29		%	28		%	N/A
Other (5)	$	3,586		$	4,782		$	three,906		$	4,221		$	5,398		$	7,952		66	%
Other -- Y/Y growth, excluding F/X	45		%	41		%	44		%	41		%	49		%	64		%	N/A

Stock-based Compensation Expense
Toll of sales	$	39		$	43		$	41		$	76		$	75		$	91		112	%
Fulfillment	$	301		$	286		$	260		$	417		$	316		$	364		27	%
Technology and content	$	966		$	1,007		$	961		$	1,421		$	1,267		$	1,412		forty	%
Marketing	$	298		$	322		$	332		$	456		$	446		$	476		48	%
General and administrative	$	175		$	182		$	163		$	231		$	184		$	219		xx	%
Full stock-based compensation expense	$	one,779		$	ane,840		$	1,757		$	2,601		$	two,288		$	2,562		39	%
Other
WW aircraft costs	$	9,608		$	12,884		$	10,936		$	xiii,652		$	xv,063		$	21,465		67	%
WW shipping costs -- Y/Y growth	46		%	43		%	49		%	68		%	57		%	67		%	Northward/A
WW paid units -- Y/Y growth (6)	22		%	22		%	32		%	57		%	46		%	47		%	N/A
WW seller unit mix -- % of WW paid units (half-dozen)	53		%	53		%	52		%	53		%	54		%	55		%	N/A
Employees (full-time and role-time; excludes contractors & temporary personnel)	750,000			798,000			840,400			876,800			one,125,300			1,298,000			63	%
Employees (total-time and part-time; excludes contractors & temporary personnel) -- Y/Y growth	22		%	23		%	33		%	34		%	50		%	63		%	N/A

________________________
(1)		Includes production sales and digital media content where nosotros record revenue gross. Nosotros leverage our retail infrastructure to offer a wide choice of consumable and durable goods that includes media products bachelor in both a physical and digital format, such as books, videos, games, music, and software. These product sales include digital products sold on a transactional basis. Digital product subscriptions that provide unlimited viewing or usage rights are included in "Subscription services."
(2)		Includes product sales where our customers physically select items in a store. Sales to customers who order appurtenances online for delivery or pickup at our physical stores are included in "Online stores."
(3)		Includes commissions and whatsoever related fulfillment and shipping fees, and other third-political party seller services.
(4)		Includes annual and monthly fees associated with Amazon Prime memberships, also as digital video, audiobook, digital music, eastward-book, and other non-AWS subscription services.
(5)		Primarily includes sales of advert services, likewise as sales related to our other service offerings.
(6)		Excludes the impact of Whole Foods Marketplace.

Amazon.com, Inc.

Certain Definitions

Customer Accounts

References to customers mean customer accounts established when a client places an club through 1 of our stores. Client accounts exclude certain customers, including customers associated with certain of our acquisitions, Amazon Payments customers, AWS customers, and the customers of select companies with whom we have a technology alliance or marketing and promotional human relationship. Customers are considered agile when they have placed an order during the preceding twelve-month flow.

Seller Accounts

References to sellers means seller accounts, which are established when a seller receives an order from a customer account. Sellers are considered active when they have received an order from a customer during the preceding twelve-month menstruum.

AWS Customers

References to AWS customers mean unique AWS client accounts, which are unique customer account IDs that are eligible to use AWS services. This includes AWS accounts in the AWS free tier. Multiple users accessing AWS services via one account ID are counted as a single account. Customers are considered active when they have had AWS usage action during the preceding one-month period.

Units

References to units mean physical and digital units sold (net of returns and cancellations) by u.s.a. and sellers in our stores as well as Amazon-owned items sold in other stores. Units sold are paid units and do not include units associated with AWS, certain acquisitions, certain subscriptions, rental businesses, or advertising businesses, or Amazon gift cards.